zg77 Privacy Policy
This policy describes in detail how your personal information is collected, used, and kept secure on the zg77 platform.
This Privacy Policy ("Policy") is published on behalf of the zg77 platform ("we", "our", "platform"). When you create an account on zg77, use our services, or visit our website, you agree to abide by the terms of this Policy. We place the highest importance on protecting the privacy of your personal information and follow industry-standard security practices including SSL encryption.
If you have any questions after reading this Policy, please contact us through our 24/7 live chat service or by emailing [email protected].
What Information We Collect
We may collect the following types of information for the purpose of registration and service delivery on the zg77 platform:
1.1 Personal Identity Information
- Full name, date of birth, and age verification details
- National ID (NID) number or passport number (for identity verification)
- Current and permanent address
- Email address and mobile number
1.2 Financial Information
- bKash, Nagad, or Rocket mobile wallet numbers (for transaction processing only)
- Deposit and withdrawal history
- Transaction reference numbers
1.3 Technical Information
- IP address and device information
- Browser type and version
- Login time and session information
- Cookies and user preference data
- Gaming activity logs
1.4 Voluntarily Provided Information
When you contact our customer support team via live chat or email, the information you provide may be stored in our records. This is used for resolving issues and improving service quality.
Purpose of Using Your Information
Collected information is used for the following legitimate purposes:
Account Management
Information is used to create, verify, and maintain your account. Age verification is required to prevent access by users under 21 years of age.
Fraud Prevention
Information is verified for anti-money laundering (AML) and fraud prevention, which ensures the security of the platform.
Financial Transactions
To process deposits (minimum ৳300) and withdrawals (minimum ৳800) via bKash, Nagad, and Rocket.
Customer Support
To provide 24/7 live chat support in Bengali and to resolve your issues effectively.
In addition, we may also use your information for the following purposes:
- Monitoring platform security and detecting suspicious activity
- Notifying you about new bonus offers and promotions (you can opt out at any time)
- Analyzing your gaming behavior under our responsible gaming program
- Technical improvement of the platform and enhancement of user experience
- Meeting legal obligations and responding to regulatory authority requirements
Sharing Information with Third Parties
zg77 never sells your personal information or transfers it to third parties for commercial purposes. However, we may disclose information in the following limited circumstances:
3.1 Service Provider Partners
Payment gateways (bKash, Nagad, Rocket), identity verification agencies, and technology service providers may receive limited information to carry out their specific functions. These partners operate under strict confidentiality agreements and are not permitted to use your information for any other purpose.
3.2 Legal Obligations
We may be required to disclose information to comply with court orders, government directives, or applicable laws. Such disclosures will always remain within the bounds of the law and limited to what is necessary.
3.3 Fraud and Scam Prevention
Information may be shared with relevant authorities to prevent financial fraud, money laundering, or other illegal activity.
Important: Outside of the circumstances listed above, we will never transfer your personal information to third parties without your consent. Your privacy is central to our business values.
Cookies and Tracking Technologies
zg77 uses cookies and similar technologies to operate the website and improve the user experience. Cookies are small text files stored in your browser.
4.1 Essential Cookies
These cookies are required for the basic functioning of the platform. They are used to maintain login sessions, perform security verification, and remember your preferences. Disabling these cookies may prevent the platform from working properly.
4.2 Analytics Cookies
These cookies collect information to understand how users interact with the platform. This data helps improve service quality and does not directly reveal personal identity.
4.3 Cookie Controls
You have the option to accept or reject cookies through your browser settings. Please note that disabling all cookies may limit some features of the platform.
Data Storage and Security
zg77 applies industry-leading security measures to protect your information.
5.1 Security Measures
- SSL Encryption: All data transmissions are encrypted using TLS/SSL technology.
- Encrypted Storage: Sensitive information is stored on servers in encrypted format.
- Access Controls: Only authorized personnel can access your information.
- Regular Audits: System security is regularly tested and updated.
- Two-Factor Authentication (2FA): Available for additional account security.
5.2 Data Retention Period
Information is retained for as long as your account is active and for the period required to meet legal and regulatory obligations thereafter. Financial transaction records are generally kept for up to 5 years, in line with relevant legal requirements in Bangladesh.
5.3 In the Event of a Data Breach
In the event of an unexpected security breach, we will notify affected users as quickly as possible and take the necessary steps to bring the situation under control.
Your Rights Regarding Your Information
As a zg77 user, you have the following rights over your own personal information:
Right to Access
You have the right to know what information we hold about you and to receive a copy of it.
Right to Rectification
If any of your information is incorrect, you may request that it be corrected.
Right to Erasure
In certain circumstances, you may request that your information be deleted (subject to legal obligations).
Right to Restrict Processing
In certain circumstances, you may request that processing of your information be limited.
Right to Data Portability
You may request your information in a structured, readable format.
Right to Object to Marketing Use
You have full freedom to opt out of marketing communications at any time.
To exercise any of the above rights, contact us via live chat or by emailing [email protected]. We will respond to your request as quickly as possible.
Protection of Minors' Information
The zg77 platform is intended for users aged 21 and above only. We do not knowingly collect or process information from any minor.
Age verification is mandatory during the registration process. If we have inadvertently collected information from a minor, we will delete the relevant information as soon as we become aware of it and deactivate the account.
If you believe a minor is using our platform, please notify us immediately at [email protected].
Privacy Policies of Payment Providers
Our platform processes payments via bKash, Nagad, and Rocket. These payment services have their own privacy policies and are independently responsible for how your information is handled on their platforms.
During payment processing, zg77 transmits only the necessary financial information to these providers. We do not store the full details of your financial accounts — only transaction references and information required for verification are retained.
Changes to the Privacy Policy
We may update this Privacy Policy from time to time. For any significant changes, we will notify you by email or through a platform notification.
Continuing to use the platform after any changes will be considered acceptance of the updated policy. We therefore recommend reviewing this page regularly.
The "Last Updated" date at the top of the page always indicates the most recent version in effect.
Contact Us
If you have any questions, concerns, or requests regarding your information related to this Privacy Policy, please contact us through any of the following:
Contact by Email
For any privacy-related requests or questions, email us at:
[email protected]
Live Chat
Use our 24/7 Bengali live chat for immediate assistance. Our trained team is always here for you.
This Privacy Policy applies to all services on the zg77 platform. For more details, please read our Terms and Conditions and Responsible Gaming pages.